If The Sims 4 is closing on its own, the main causes could be corrupted data or PC without the minimum necessary requirements. The computer version was developed by Maxis and today already has several expansions and object packages. It also allows you to download mods and custom items made by the community to use in the game such as clothes, objects, Sims and even houses. However, this content can end up causing incompatibility problems that cause the game to end. Here’s what to do if your Sims 4 PC is shutting down on its own. Remember that the popular life simulation game is available for computer (Origin), Mac, Xbox One and PS4.
1. Make sure your computer meets the minimum requirements
First of all, it is important to check that your computer meets the minimum requirements of The Sims 4. Sometimes, the game is installed on machines that do not have enough hardware to run it and this can end up causing problems such as sudden shutdowns and incompatibilities .
Our tip is to use the Can You Run It website, which performs the necessary verification automatically. In the “Search for a game” field, type “The Sims 4” and select the most recent base game or expansion you have. Then click on the blue button labeled “Can You Run It”. When you do this, it will display a report saying whether the PC will be able to run the game. Before, however, it may be necessary to install the website plugin so that it has access to the machine’s information.
2. Reset the game to factory settings
Many problems in The Sims 4 can be caused by customized content or corrupted user data. Therefore, it is valid to reset the game to factory settings without completely reinstalling it. Thus, the user will be able to identify the problem without losing its contents.
The first step is to make a backup of The Sims 4 folder, usually located in Documents / Electronic Arts. Copy this folder and paste it to another location on the hard drive or to an external disk. Rename that copy to The Sims 4_Backup.
Then start the game normally through Origin. By doing this, the game will be as it was in the first installation, without its saves and downloaded content. This is because the game created a new The Sims 4 folder where the previous one was. Now check if the problem still happens.
If the game stops closing on its own, start copying the contents of The Sims 4_Backup folder back into the game, but gradually. Start with the saves and try it out. Then proceed with the contents of the Tray folder that contains the downloaded contents. Finally, after having tested the previous contents, put the contents of the Mods folder back into the game and check. Remember that any downloaded content can be the cause of the problem, so it is important to check one at a time.
3. Try to repair the game
Corrupt installations or problems with Origin itself may be the source of the problem. The repair of this type of error is quite simple.
Open Origin, go to “My Game Library” and right-click on the game cover. In the options window that will open, click on “Repair”. Wait for the files to start checking and then open The Sims 4 to see if the problem has been resolved.
4. Keep your computer up to date
To prevent The Sims 4 from closing on its own or having other problems, it is very important to keep your sound and graphics drivers up to date. In addition, Disk Defragmentation, Registry cleaning and removal of temporary files must be performed regularly.
The physical maintenance of the machine cannot be ignored either. Clean the fans from time to time. If your computer is a desktop computer, also do your internal cleaning so that all components remain functioning properly.
5. Contact EA Games support
If even after following the steps above the game still has a problem, we recommend consulting EA Games official support (https://help.ea.com/br/the-sims/the-sims-4/). In it, you will find several topics related to game problems. But if you can’t find your problem there, scroll down to the bottom of the page and click the Contact button to open a ticket.