WhatsApp: Right after the blackout on Facebook platforms on Monday (4), Procon-SP issued, on Tuesday (5), a notification to the WhatsApp messaging application. In addition to the two, Instagram, which is also owned by Mark Zuckerberg’s company, was also down for more than six hours.
As a result, platform users, as well as small and medium-sized companies, may have been affected, says Fernando Capez, director of the consumer protection agency. “Only in an external fortuitous event, which is an earthquake or a very strong event, can you exempt WhatsApp from responsibility,” he said.
“Consumers who feel harmed by the drop of the signal should wait for the information provided by WhatsApp to Procon”, evaluated Capez. According to him, internal failures “do not exempt the service provider from liability”. The fine for eventual moral and material damages could reach R$ 10.7 million, the agency told Folha de S.Paulo.
The messaging application, which also has a business version called WhatsApp Business, should answer the reasons for the unavailability of operation. From the answers, Procon must analyze the justifications and decide whether to proceed with the fine, which can also be appealed by the application.
We’re now back and running at 100%.
💚 Thank you to everyone around the world today for your patience while our teams worked diligently to restore WhatsApp. We truly appreciate you and continue to be humbled by how much people and organizations rely on our app every day. 💚
— WhatsApp (@WhatsApp) October 5, 2021
Facebook apologizes to users
Facebook apologized to users for the inconvenience and restored services late last night. According to the company, what happened was a configuration error in routers, but that did not put users’ data at risk.
“Our engineering teams found that configuration changes to the backbone routers that coordinate network traffic between our data centers caused problems that disrupted communication,” the statement says.
In addition to Facebook platforms, internet traffic was unstable on several others. Telegram felt a massive number of users using its service, while Twitter also suffered from instabilities.
Article updated on October 5, 2021, at 18:16, with WhatsApp positioning.