Huobi and OKEx, which are among the biggest cryptocurrency exchanges in the world, are preparing to offer compensation to investors due to their panic and crashing platforms in the crypto money market in the past weeks.
Huobi and OKEx Refresh Trust
No crypto exchange was actually ready for the collapse of the crypto money markets on March 12. Some platforms experienced technical problems, and Huobi and OKEx also experienced congestion due to too many investors trying to trade.
Cryptocurrency exchanges, one based in Singapore and the other in Malta, have created different working teams to handle complaints from customers. In addition, it is reported that on March 23, an unknown group of people gathered outside Huobi’s office in China and sought their rights. The Huobi spokesperson stressed that local people were not even Huobi Global customers.
The Huobi spokesperson stated that they were among the rare platforms that suffered the least damage and remained mostly functional at that time, but said that those who still suffer can cover their losses at [email protected]
After stating that they have experienced a short-term collapse, OKEx also stated that their losses will be compensated, especially if the users who have lost money in futures contact. In the statement made by the company, it was also emphasized that the users affected by the situation were contacted and an agreement was reached that met mutual demands.