HBO Max released this Wednesday (09) an update for its Apple TV application, which promises to fix several inconsistencies that have been affecting the software since last week. Viewers have been complaining about issues with key features such as rewind and fast forward content, HDR activation, permanent “next episode” popup, broken subtitles and Siri commands.
Most of these bugs on Apple TV started showing up after HBO Max decided to disable the tvOS player, native to the app, and replace it with its own APIs, in an update last week (2). According to the straming service, video playback returns with today’s upgrade.
We just released an update to our Apple TV app, restoring the native tvOS video playback experience you know and love, with more improvements to come. Ensuring HBO Max viewers have a quality experience is our top priority and we missed the mark here. Thank you for your patience.
— HBOMaxHelp (@HBOMaxHelp) June 9, 2021
Reactions to the new Apple TV update
The HBOMaxHelp account reported on Twitter that, in addition to restoring the native tvOS video playback experience, there are “more improvements to come”. Recognizing that they had “stepped on the ball”, the helpdesk said goodbye with the traditional phrase “thank you for your patience”.
However, it seems that not everything has been fixed. Users who have already received the new update have used the HBOMax subreddit forum to report that some bugs have not gone away. A user complained that his subtitles are returning to Spanish on their own. At least today’s update made it easier to switch subtitles.
Asked by The Verge how it is possible that a company the size of HBO Max, in full expansion phase (it will arrive in Brazil on the 29th!), was able to release a software with so many flaws, not even the general manager of the company, Andy Forssell , was able to respond.