Caixa’s application faces instability on Monday (6), according to customer complaints on Twitter. Users comment that different types of messages are displayed when trying to make transactions through the app for Android and iPhone (iOS), such as “null” (null, in English), “VS-OUT”, “VU-STI” and “error of connection”. According to Downdetector, a website that monitors problems in online services, the southeastern and southern regions are most affected by the failure, followed by the northeast coast.
The portal indicates that reports of instability in the Caixa app started around 8am (Brasília time), and peaked at 4:22 pm, with more than 400 error notifications using the app. Sought by Somag News, Caixa did not comment until the publication of this article.
According to comments on the Caixa page on the Downdetector, there are account holders who try unsuccessfully to use the application from an early age. Some users report that the service channel via WhatsApp and the Caixa website do not work either. Other company applications, such as Habitação Caixa, also showed an error, according to reports.
The most frequent complaints indicate slowness, Internet error messages and that the application crashes and closes for no apparent reason during transactions. The problem causes a lot of stress for account holders, since the beginning of the month means receiving wages and pending bills to pay.
Bradesco’s application also experienced instability this afternoon. The suspicion is that the channels are overloaded with the increase in traffic caused by the recommendation to avoid face-to-face service in the banking sector, except in strictly necessary cases.